Overview
**Refund and Exchange Policy for Kikishe.com**
At Kikishe.com, we strive to ensure that our customers are completely satisfied with their purchases. Please review our refund and exchange policy below:
- **No Refunds on Opened Packages**
We do not issue refunds on any opened packages. Once a product has been opened, it cannot be returned for a refund.
- **Exchanges for Damaged or Defective Products**
We will gladly exchange products that are damaged or defective upon arrival. If you receive a product that is not in perfect condition, please contact our customer service at Customerservice@Kikishe.com within 7 days of receipt. Be prepared to provide proof of the damage or defect, such as photos.
- **Process for Exchanges**
– Contact our customer service at Customerservice@Kikishe.com to request an exchange.
– Include your order number and a description of the issue.
– We may request photographic evidence of the damage or defect.
– Once your exchange is approved, we will provide instructions for returning the damaged product.
- **Non-Refundable Items**
Please note that all items that have been opened, used, or are not in original condition are considered non-refundable.
- **Shipping Costs**
If an exchange is necessary due to a defective or damaged product, Kikishe.com will cover the shipping costs for the replacement item.
Thank you for shopping with us! If you have any questions about our policies, please do not hesitate to reach out.